TERMS AND CONDITIONS
Below are the terms and conditions of Levita and its site.
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2. Place an order
To place an order on the Site, Customers must register, or be identified through their login credentials if already registered, and insert the products they intend to purchase in the cart. They must subsequently go to the cash desk following a procedure consisting of 5 phases:
- confirmation (or modification if necessary) of the billing and shipping data at the time of registration on the Site
- choose the shipping method
- choice of payment method (Paypal)
- acceptance of the General Conditions of Sale by ticking the appropriate box on the order summary page
- confirm the order by clicking on the button at the bottom of the page.
Once the order is confirmed, the Customers will have to proceed with the balance through the chosen methods. The balance will firmly and definitively formalize the sales contract that binds them to Levita.
3. Product information
Levita pays particular attention to putting on-line information relating to the essential characteristics of the products through technical data sheets that illustrate these characteristics and through illustrative photographs of the products, within the limits of the technique and in compliance with the best standards of the market.
The sales prices indicated on the Site are expressed in euros (€) and include VAT but do not include delivery costs. Delivery costs are always charged to the Customers and are invoiced at the end of the order as a supplement to the selected products. Levita reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the Site at the time the order is placed. In case of display of a wrong and / or manifestly negligible price, for any reason (computer bug, manual error, technical error ...), the order will be canceled, even in case of initial validation.
Customer orders are fulfilled within the limits of the quantity of products available.
In the event that the ordered product is not available, Levita undertakes to contact the Customers via e-mail within 7 days from the order date to inform them of the time required for the delivery of the ordered product. In the event that only some of the products ordered are not available, Levita undertakes to immediately ship the available products and to bear the delivery costs inherent in the shipment of the remaining products. In the event that the unavailability of the product is due to a definitive stop of production or the restocking times are excessively long, Levita will offer the customer a product of equivalent quality and price. In case of refusal by the customer, Levita will refund the unavailable product.
6. Delivery methods
The products purchased on the Site can be delivered throughout Italy, including the islands. In the event that Customers wish to have the ordered products delivered in a foreign country, contact the Levita sales office via email to check if the country is actually served. The order will be delivered to the address indicated at the time of the order.
In case of non-receipt of the order within the indicated times, Levita will open an investigation against the carrier which may last a few days. In all circumstances, in the event that the delivery exceeds the deadline for delivery by seven (7) days, and this is not due to force majeure, the Customers can cancel the order by registered letter with acknowledgment of receipt and will be reimbursed. within a maximum of thirty (30) days.
Upon receipt of the order, Levita advises customers to verify that the products delivered comply with the order, and to indicate, in the event that they are damaged, any anomalies on the delivery form in the form of handwritten and countersigned reservations. Without prejudice to applicable legal guarantees, Levita advises Clients to address their reservations as soon as possible:
- by post to the address: Levita Srl Complaints Office Via Barbaro, 2 / a Crema (CR) 26013
- by email at firstname.lastname@example.org
The shipping service cannot guarantee the customer more than two consecutive deliveries for each product. In case of double non-delivery (package refused, delivery impossible ...), the product will be left at the customer's disposal at the Levita Logistics Center for 3 months.
Beyond this term, the material will be considered as abandoned. Levite will be able to dispose of it fully and absolutely, and proceed to its destruction. In this case, no refunds can be requested.
7. VAT refund
Please note that VAT is not refunded by Levita.
8. Secure payments
Levita has partnered with Wix.com to ensure payment security. Levita has chosen to guarantee the security of payments thanks to Wix.com, by encrypting the connection during their transmission over the network. The name Wix.com may appear on the statement sent by the customer's bank. We kindly ask our customers to note that, in the event that there are suspicions of fraud relating to a specific payment, the latter may be canceled without notice.
Levita offers its customers the following payment options: Wix.com and PayPal.
Levita does not receive or transmit credit card data and therefore they are not stored in our systems.
9. Right of withdrawal
Sales of products via the Internet are governed by Legislative Decree no. 185 of 22/05/1999 which regulates the matter of distance contracts, that is, carried out outside commercial premises. This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain reimbursement of the expenses incurred. This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out.
To exercise the right of withdrawal, it is necessary to send the items for which you intend to exercise this right within 10 working days of receipt of the goods. The right of withdrawal is exercised without any penalty, except for the return costs, which remain the responsibility of the Customer. The right of withdrawal is totally lost if the returned product is not intact, that is:
- lack of original packaging
- absence of integral elements of the product (accessories, etc)
- damage to the product for reasons other than transport.
In any case, the items returned worn, incomplete, ruined, damaged or soiled by the Customer will be rejected.
The indicated duration of 10 days is counted from the date of delivery of the order. Levita will proceed with the transmission of the re-credit order relating to the cost of the goods shipped within 30 working days following the shipment of the goods by the customer and in any case not before receipt of the goods. No parcel can be delivered directly to our stores or to our business partners. The products must be returned to the address indicated on the return voucher.
Levita will consequently reject any product returned unpacked, as well as products for which the return costs have not been fully paid by the Customer. The refund is made via PayPal.
10. Return of products
Only products not damaged, not worn, not soiled, returned in their original packaging to the After Sales Service address will be accepted. The shipping costs of the product are charged to the customers.
11. Product warranties
The products offered for sale on the Site are accompanied by a legal guarantee of conformity. On the basis of the legal guarantee of conformity, Levita undertakes to deliver an order in compliance with the sales contract concluded and to answer for any lack of conformity found at the time of delivery.
To comply with the contract, the products must:
1) correspond to the description on the Site at the time the order is placed;
2) be suitable for any use for which products of the same type are normally used;
3) present the usual quality and performance of a product of the same type, which the consumer can reasonably expect, taking into account the nature of the product and the characteristics described on the Site.
In the event of a confirmed lack of conformity, it will be necessary to restore the conformity of the defective product or its replacement, at no cost to the customer. Whatever the problem with the product in question, we recommend that you contact us immediately email@example.com to define the methods of repair or replacement.
12. Disputes and Liability
Levita cannot under any circumstances be held responsible for the non-finalization of the contract due to force majeure, such as those defined by the Italian courts, responsibility of the customer or third parties. Levita cannot be held responsible for damages resulting from misuse of the products sold on the Site.
13. Comments, criticisms, communications
All Customer opinions sent to Levita are supervised and moderated by Levita Marketing. In the event that these opinions are contrary to laws or morality (abusive advertising, defamatory intentions, insults, improper comments ...) Levita reserves the right to refuse or modify the opinion in question.
14. Intellectual property
The entire content of the Levita Site (illustrations, texts, descriptions, brands, images, videos) is the property of Levita, its collaborators and / or partners. All reproductions, partial or total, of the content of the site, by any process and on any medium, must be subject to a preliminary and explicit authorization from Levita.
15. Applicable law
These general conditions of sale are governed by Italian laws. For anything not expressly indicated in this document, Italian laws apply. The Court of Milan will be competent for any dispute.
This section contains information relating to the management methods of Levita srl with reference to the processing of data of the users of levita.it.
This information is also valid for the purposes of art. 13 of Legislative Decree. n. 196/2003, Code regarding the protection of personal data, and for the purposes of art. 13 of the EU Regulation n. 2016/679, concerning the protection of individuals with regard to the processing of personal data as well as the free circulation of such data, for those who interact with levita.it.
The disclosure is real only for levita.it and not for other websites that may be consulted by the user through links contained therein.
The purpose of this document is to provide information on the methods, timing and nature of the information that the data controllers must provide to users when connecting to the web pages of Levita srl, regardless of the purpose of the connection itself, according to Italian legislation and European.
The information may undergo changes due to the introduction of new rules in this regard, therefore, the user is invited to periodically check this page.
If the user is under the age of sixteen, pursuant to art. 8, c. 1 EU regulation 2016/679, will have to legitimize your consent through the authorization of the parents or guardian.
TYPE OF DATA PROCESSED and PURPOSE OF TREATMENT
While using / consulting our website, it is possible to use services by entering personal data using electronic forms, we will process this data only for its own purpose and strictly relevant to the service requested and used. Below are the types of data processed during use of our website:
The computer systems and software procedures adopted for the operation of this website acquire, during normal navigation / consultation, some personal data which are then implicitly transmitted in use communication protocols Internet. This category of data includes:
The IP address
URI (Uniform Resource Identifier) addresses
The operating system used by the user / visitor.
Other parameters of the environment computer user / visitor.
This data is used for statistical usage purposes of our website by users / visitors while maintaining their anonymity, but the same data could be used for ascertaining responsibility in the event of hypothetical computer crimes against our website.
Data provided voluntarily by users / visitors
Users / visitors, by connecting to our website, can send their personal data to access certain services.
They can, for example, make requests via e-mail, contact requests or requests for services; this involves the acquisition by Levita srl the sender's address and / or any other personal data that will be processed exclusively to respond to the request made or for the provision of the requested service.
The personal data provided by users / visitors will be disclosed to third parties only if this is necessary to comply with the requests of the users / visitors themselves.
Some may be installed while browsing / consulting our website Cookies on your computer / device, these cookies are exclusively of a technical nature, necessary to make your browsing / consultation experience better.
METHOD OF TREATMENT
Personal data are processed with automated tools, Levita srl adopts all appropriate security measures to prevent data loss, illicit use or unauthorized access.
Place and owner of the data processing
The treatments connected to the web services of the aforementioned sites take place and title at the Registered office of Levita srl, Via Barbaro 2 / a, Cream.
No information / data deriving from the use / consultation of our web service is communicated or disseminated. The personal data provided by users / visitors who submit requests to send information material are used only to perform the service or provision requested and are disclosed to third parties only if this is necessary for this purpose.
Rights of interested parties
The subjects to whom the personal data refer have the right (pursuant to art.7 of Legislative Decree 196/03) to obtain at any time confirmation of the existence or otherwise of the same data in our archives, to verify its accuracy, ask for it to be updated or deleted. Requests should be sent to the Data Controller at the addresses indicated above.